Privacy policy

1. Data controller

Ezhar Taxi AB, company registration number 556805-2236, Elbevägen 27, 141 69 Huddinge, is the data controller for the processing of your personal data on Equinoxlimo.se. Questions about how we handle personal data should be sent to bokning@exempel.se.

2. What data we process

• Contact details: name, telephone number and email address.
• Booking details: date, time, pick-up and drop-off address, flight number, number of passengers, luggage and special requests.
• Payment details: billing address, payment method and transaction reference. Card details are handled by our payment service provider and are not stored by us.
• Company details: employer, cost centre and reference for corporate bookings.
• Communication: messages you send us by email, form or text message.
• Technical information: IP address, device type and how the website is used; see the section on cookies.

3. Why we process the data and on what legal basis

• To receive, confirm and carry out your booking and to communicate with you about the journey – performance of a contract.
• To take payment, invoice and handle complaints – performance of a contract.
• To meet requirements in accounting and tax legislation and the rules governing taxi services – legal obligation.
• To improve our services, prevent fraud and handle legal claims – legitimate interest.
• To send offers and news – consent, which you can withdraw at any time.

4. Who receives the data

We only share data when it is needed to provide the service or when required by law. Recipients may be:

• chauffeurs and partner transport companies carrying out the journey,
• providers of booking, payment, email and text message services and IT operations, who process data on our behalf under data processing agreements,
• accounting and auditing firms,
• public authorities, where we are required to by law.

We never sell personal data.

5. Transfers outside the EU/EEA

We aim to process personal data within the EU/EEA. If a provider processes data outside the EU/EEA, we ensure that the transfer is based on the European Commission's standard contractual clauses or another valid safeguard.

6. How long we keep the data

• Booking details are kept for 24 months after the completed journey so that we can deal with questions and complaints.
• Accounting records, such as invoices and receipts, are kept for seven years in accordance with the Swedish Accounting Act (bokföringslagen).
• Data used for marketing is kept until you unsubscribe or withdraw your consent.
• Email and other correspondence is deleted on an ongoing basis, normally within 24 months.

7. Your rights

You have the right to:

• know what data we process about you and receive a copy of it,
• have inaccurate data corrected,
• have data erased when it is no longer needed or when the processing has no legal basis,
• request restriction of, or object to, processing based on legitimate interest,
• receive data you have provided yourself in a machine-readable format (data portability),
• withdraw consent at any time.

Contact us at bokning@exempel.se to exercise your rights. We will reply within one month. If you are dissatisfied with how we process your personal data, you can lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY), www.imy.se.

8. Security

We protect your data with technical and organisational measures, including encrypted transmission, access control and a duty of confidentiality for all staff and chauffeurs.

9. Changes

We may update this policy. The latest version is always available on this page.