What our travellers ask

Send an enquiry here on the website or call our dispatch – we answer around the clock. We will come back to you with a fixed price and confirm the booking by email and text message.

We recommend booking at least 24 hours in advance. We can often help at shorter notice – call us and we will see what is available.

You can pay by card in the car or in advance via a payment link. Corporate customers can pay by invoice following an approved credit check.

Yes. The price confirmed at booking includes road tolls, congestion tax, airport fees and VAT. Supplements can only arise if you change the journey yourself, for example with extra stops or waiting time beyond what is included.

A receipt is sent automatically by email after the journey. Companies with an agreement receive a consolidated invoice each month.

We track your flight in real time and adjust the pick-up to the actual arrival time. Up to 60 minutes of waiting time from landing is always included in the price.

The chauffeur waits in the arrivals hall just after customs, holding a sign with your name. You will receive the chauffeur's mobile number the evening before your journey.

For domestic flights we recommend being at the airport 60–90 minutes before departure, and for international flights two hours. We will suggest a pick-up time when you book.

Yes, we pick up and drop off at the private and business aviation terminals at both Arlanda and Bromma.

We have six vehicles, all from Mercedes: the E-Class, S-Class and Maybach for one to three travellers, the V-Class and V-Class Luxury for up to seven, and the Sprinter for groups of up to sixteen.

Yes, child seats and booster cushions are included free of charge. Tell us the children's age and weight when you book and we will fit the right seat before pick-up.

The E-Class and S-Class hold three large suitcases, the V-Class seven, and the minibus has a separate luggage compartment. If you have bulky luggage, such as skis or a golf bag, please mention it in your booking.

Small pets in a bag or carrier are welcome. Let us know when booking and we will prepare the car.

You can cancel free of charge up to 24 hours before pick-up. After that, 50 per cent of the price is charged, and for cancellations later than two hours before pick-up the full price is charged.

Yes. To make a change, reply to your booking confirmation or call dispatch. Changes up to 24 hours before the journey are free of charge.

If we are unable to reach you and the free waiting time has passed, the journey counts as a no-show and is charged in full.

Yes. A corporate agreement gives you a consolidated monthly invoice, a reference number per journey, your own booking routines and a dedicated contact.

Yes. We coordinate transport with several cars and minibuses, and provide dispatchers and hosts where needed.

Yes. Discretion is part of the job, and we sign non-disclosure agreements on request.